Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "We," "Us," "Our" refers to Palloven, a property rental service operating in Penang, Malaysia
• "You," "Client," "Tenant" refers to individuals or entities using our services
• "Services" refers to property rental matching, lease coordination, and related services we provide
• "Property Owner" refers to the legal owner of properties listed through our service
• "Agreement" refers to these Terms and Conditions along with any service-specific terms
• "Property" refers to residential real estate available for rent through our service

2. Acceptance of Terms

By engaging with our services, submitting inquiries, or entering into rental agreements facilitated by Palloven, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you should not use our services. Your continued use of our services constitutes acceptance of these terms and any subsequent modifications.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services.

3. Service Description

Palloven provides property rental facilitation services including:

• Property selection and matching based on client requirements
• Coordination of property viewings and site visits
• Lease negotiation support between tenants and property owners
• Documentation assistance and guidance
• Move-in coordination services
• Ongoing support as specified in service tier agreements

We act as an intermediary between tenants and property owners. We do not own the properties listed through our service and are not direct parties to lease agreements between tenants and property owners.

Service availability may vary based on property inventory and market conditions in Penang.

4. User Responsibilities

Accurate Information

You agree to provide accurate, current, and complete information when using our services. This includes personal details, financial information, employment status, and property requirements. You must update this information promptly if it changes.

Lawful Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

• Provide false or misleading information
• Use our services to commit fraud or other illegal activities
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our services in ways that could damage our reputation

Financial Obligations

You are responsible for all fees associated with our services and any rental agreements you enter into. Payment terms will be clearly outlined before you commit to any services.

5. Service Fees and Payment

Fee Structure

Our service fees vary based on the property type and service tier selected. All fees will be communicated clearly before you engage our services. Fees typically include:

• Property matching and selection consultation
• Viewing coordination and accompaniment
• Lease negotiation and documentation support
• Move-in coordination services
• Ongoing support as applicable to service tier

Payment Terms

Payment is typically due upon successful lease agreement signing unless otherwise agreed. We accept payment via bank transfer in Malaysian Ringgit (RM). Late payments may be subject to additional charges.

Refund Policy

Service fees are generally non-refundable once services have been rendered. If you withdraw from our service before lease agreement signing, refund eligibility will be assessed on a case-by-case basis depending on services already provided.

6. Property Information and Representations

Information Accuracy

We make reasonable efforts to ensure property information is accurate and current. However, property details are provided by property owners and may change without notice. We recommend verifying all critical information during property viewings.

Property Availability

Property availability can change rapidly. We cannot guarantee that any specific property will remain available during your search process. Properties are subject to prior lease agreements and owner decisions.

No Warranties

We do not provide warranties regarding property condition, suitability for specific purposes, or future property values. Property condition assessments are provided as guidance only and do not constitute professional property inspections.

7. Lease Agreements

Lease agreements are entered into directly between tenants and property owners. While we facilitate the lease process and provide guidance, we are not a party to these agreements.

You are responsible for:

• Reviewing all lease terms carefully before signing
• Understanding your rights and obligations under the lease
• Seeking independent legal advice if needed
• Fulfilling all lease obligations including rent payments
• Maintaining the property in good condition
• Communicating directly with property owners regarding lease matters

We provide lease negotiation support and documentation guidance but do not provide legal advice. We recommend consulting with a qualified attorney for legal matters.

8. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• We are not liable for property condition issues, maintenance problems, or disputes between tenants and property owners
• We are not responsible for property owner actions or failures to fulfill lease obligations
• Our liability for any claims related to our services is limited to the amount of fees you paid to us
• We are not liable for indirect, consequential, or incidental damages
• We do not guarantee specific outcomes from using our services

This limitation applies regardless of the legal theory on which claims are based, except where prohibited by applicable law.

9. Indemnification

You agree to indemnify and hold harmless Palloven, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms and Conditions
• Your violation of any rights of another party
• Your use or misuse of our services
• False or misleading information you provide
• Your failure to fulfill lease obligations

10. Intellectual Property

All content on our website and in our materials, including text, graphics, logos, images, and software, is the property of Palloven or its content suppliers and is protected by Malaysian and international copyright laws.

You may not:

• Reproduce, distribute, or create derivative works from our content without permission
• Use our branding or trademarks without authorization
• Remove copyright or proprietary notices from our materials

You may view and download our content for personal, non-commercial use only.

11. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

For complete information about how we handle your personal data, please review our Privacy Policy.

12. Termination

By You

You may terminate your use of our services at any time by notifying us in writing. Termination does not relieve you of obligations to pay for services already rendered.

By Us

We reserve the right to terminate or suspend your access to our services if you:

• Violate these Terms and Conditions
• Provide false or fraudulent information
• Engage in conduct harmful to our business or reputation
• Fail to pay fees when due

Effects of Termination

Upon termination, your right to use our services ceases immediately. Provisions regarding payment obligations, liability limitations, indemnification, and intellectual property survive termination.

13. Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Penang, Malaysia.

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us to resolve disputes informally. Many concerns can be addressed through direct communication.

Mediation

If informal resolution is unsuccessful, both parties agree to attempt mediation before pursuing litigation. Mediation costs will be shared equally unless otherwise agreed.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when posted on our website with an updated "Last Modified" date.

Significant changes will be communicated through:

• Prominent notice on our website
• Email notification to active clients
• Direct communication during service interactions

Your continued use of our services after changes constitutes acceptance of the modified terms. If you do not agree with changes, you should discontinue use of our services.

15. General Provisions

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Palloven regarding use of our services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Notice

Notices to you may be sent via email to the address you provided or posted on our website. Notices to us should be sent to [email protected].